1. Acceptance of Terms

By accessing or using the services provided by Maple PayExchange Inc. (“MPE Inc.”), you (“Customer”, “you”, “your”) agree to be bound by these Terms & Conditions. If you do not agree with these terms, you must not use our services.

2. Services Provided

MPE Inc. provides money exchange and remittance services, including:

• Currency exchange between Canadian dollars (CAD) and other currencies.
• International and domestic money transfers.
• Other related financial services as permitted by law.

3. Eligibility

To use our services, you must:

• Be at least 18 years old.
• Provide valid and verifiable identification documents.
• Comply with all applicable laws and these Terms & Conditions.

4. Customer Identification & Verification (KYC/AML Compliance)

You agree to provide accurate, complete, and current information as required under our Know Your Customer (KYC) policy. We may request additional documents to verify your identity and source of funds. We reserve the right to decline or terminate services if you fail to comply with these requirements or if the transaction appears suspicious under AML/CTF laws.

5. Exchange Rates & Fees

Exchange rates fluctuate and are subject to change without notice. The applicable rate will be the one in effect at the time your transaction is processed. All fees, commissions, and charges will be disclosed prior to completing the transaction.

6. Transaction Limits

Transactions may be subject to daily, weekly, or monthly limits in compliance with regulatory requirements. For large transactions, additional verification and documentation may be required.

7. Processing Times

Transfers and transactions are generally processed within 10–30 minutes same day. International transfers may take longer depending on banking networks, destination country, and compliance checks. We are not responsible for delays caused by external factors such as banking institutions, compliance requirements, or incorrect customer details.

8. Cancellations & Refunds

A transaction may be canceled only if it has not been completed or settled. Refunds for canceled transactions will be processed in accordance with applicable laws and may be subject to fees. We do not guarantee refunds for transactions already executed.

9. Prohibited Transactions

You agree not to use our services for:

• Money laundering or terrorist financing.
• Illegal activities under Canadian or international law.
• Transactions involving sanctioned individuals, entities, or jurisdictions.

10. Customer Responsibilities

Ensure all details provided (recipient information, account numbers, etc.) are accurate. Provide identification documents promptly when requested. Notify us immediately of any unauthorized transactions or security concerns.

11. Limitation of Liability

We are not liable for delays, errors, or losses caused by incorrect information provided by you, banking institutions, or force majeure events.

12. Privacy & Data Protection

We collect and process your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and our Privacy Policy. By using our services, you consent to the collection and use of your data as outlined in our Privacy Policy.

13. Reporting Obligations

We are legally required to report certain transactions to FINTRAC under the PCMLTFA. By using our services, you acknowledge and agree to such reporting requirements.

14. Termination of Service

We reserve the right to suspend or terminate your use of our services without prior notice if:

• You violate these Terms & Conditions.
• You provide false or misleading information.
• Required by law or regulatory authority.

15. Changes to Terms

We may amend these Terms & Conditions at any time. Updates will be posted on our website and will take effect immediately upon posting.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada.

17. Contact Information

For inquiries or complaints, contact:
Maple PayExchange Inc.
Email: support@mpexchange.ca

18. Electronic Acceptance

By ticking the consent box and using our services, you agree to these Terms & Conditions, without the need for a physical signature.

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.